Jakob Nielsen define Usabilidad como:
Usability is a quality attribute that assesses how easy user interfaces are to use. The word “usability” also refers to methods for improving ease-of-use during the design process.
Usability is defined by five quality components:
- Learnability: How easy is it for users to accomplish basic tasks the first time they encounter the design?
- Efficiency: Once users have learned the design, how quickly can they perform tasks?
- Memorability: When users return to the design after a period of not using it, how easily can they reestablish proficiency?
- Errors: How many errors do users make, how severe are these errors, and how easily can they recover from the errors?
- Satisfaction: How pleasant is it to use the design?
La mayoría de los desarrollos para web apuestan mayormente por el primer componente, si el sitio es fácil de aprender a usar, o se usa de acuerdo a estándares de facto dictados por sitios WEB dominantes, tendrán cubierta entonces cualquier deficiencia de los otros cuatro componentes.

